24/7 operations desk · IATA live-animal handling · Fully insured lanes Track format PMT-YYMMDD-XXXX
PetMatrix Transport · Atlas desk

International pet logistics

Door-to-door transport with a live location on every shipment.

PetMatrix moves dogs, cats, and exotic companions by air, road, and sea. Each booking receives a tracking number, a compliance dossier, and a map pin placed by the operations desk — not a third-party courier page.

Track a shipment Request a quote
PMT-######Unique tracking number issued at booking
5 modesAir, ground, sea, multimodal, charter
16 add-onsCrate, papers, climate, GPS, medical protocols
12 statusesFrom booked through customs to delivered

Key operating details

What sits on every professional lane.

Families see the public tracker. The desk sees the same coordinates, plus the options actually sold on that consignment.

ORIGIN
Named pickup

Address, window, crate spec, and handler on the manifest.

ROUTE
Mode + corridor

Airport pair, road border, or port — written into the dossier before wheels move.

PIN
Manual map placement

Coordinator clicks the live map. Public tracking follows that coordinate.

COMPLY
Papers travel with the animal

Health certificate, titers, CITES, export permit, customs, quarantine liaison.

Credentials

Standards we book against.

IATA live-animal crate Climate-controlled hold / cabin Veterinary health certificate Export / import permits Customs brokerage Full-value insurance 24/7 coordinator Brachycephalic protocol Senior / medical protocol Door-to-door handover

Modes

How a pet can travel

  • Air cargo
  • Climate-controlled ground
  • Ocean freight
  • Multimodal (air + ground)
  • Private charter / nanny flight

Add-ons

Full logistics menu

  • Door-to-door pickup & delivery
  • Climate-controlled crate / cabin
  • IATA-approved travel crate
  • Veterinary health certificate
  • Vaccination & titer coordination
  • Export / import permits
  • Customs brokerage
  • Quarantine liaison
  • Full-value insurance
  • Live GPS + photo updates
  • Medication administration
  • Brachycephalic safety protocol
  • Senior / medical-needs protocol
  • Multi-pet household routing
  • Overnight climate boarding
  • Destination vet meet-and-greet

Pipeline

Status the public tracker understands

  1. Booked
  2. Documents in review
  3. Crate prepared
  4. Picked up
  5. At origin hub
  6. In transit
  7. Customs / border
  8. At destination hub
  9. Out for delivery
  10. Delivered
  11. On hold
  12. Cancelled

Transportation methods

One company, every corridor a pet can legally use.

Select a mode. Attach only the options that booking requires. The tracker displays both.

01 — Air cargo

Live-animal hold, not baggage.

Direct or one-stop routing through airports with an animal facility, climate holds, and a handler at each transfer.

02 — Ground

Climate van, named driver.

Regional and cross-border road legs with comfort stops. Preferred for brachycephalic, senior, and multi-pet moves.

03 — Sea

Dedicated animal containers.

Monitored ocean holds when transit time is flexible. Veterinary checks booked around the port window.

04 — Charter

Nanny flight or private lift.

Accompanied travel when cargo is the wrong product. Coordinator remains on the dossier tarmac to door.

05 — Multimodal

Air plus last-mile ground.

Long-haul flight with a climate vehicle at each end so the animal never sits in a public terminal.

06 — Documentation

The other half of the job.

Certificates, permits, brokerage, and quarantine liaison are line items on the shipment — visible on the public tracker.

Process

Five steps. The map goes live at pickup.

1. Consultation

Species, route, medical notes, and the mode that actually fits.

2. Dossier & tracking number

PMT number issued. Options attached. Crate and papers scheduled.

3. Map pin

Coordinator places the parcel on the operations map. Public tracker activates.

4. Corridor updates

Each hub, border, or waypoint is dropped by hand so the line matches the animal.

5. Handover

Last-mile pin, signed delivery, status set to delivered.

Clients

Who the desk books for.

Families

Relocations and long-stay international travel.

Breeders

Repeat lanes with stored crate specifications.

Rescues

Multi-pet manifests and foster handoffs.

Corporate HR

Employee moves under one coordinator.

Clinics

Medical-needs protocols and in-transit medication.

Reviews

Families and desks on the four core lanes.

Verified notes from United States, Canada, United Kingdom, and Australia bookings.

“The pin updated when Luna left JFK, not hours later. That is the service.”
Sarah M. ★★★★★ — New York, USA → London, UK
“Toronto to Manchester ground-plus-air. Coordinator placed every hub on the map before we asked.”
Daniel K. ★★★★★ — Toronto, Canada
“Heathrow animal facility to Edinburgh van the same afternoon. Papers were already in the dossier.”
Priya S. ★★★★★ — London, UK
“Sydney to Auckland is biosecurity first. They treated the permit as the shipment.”
Emma L. ★★★★★ — Sydney, Australia
“Two brachycephalic Frenchies, Dallas to Vancouver. Climate protocol was written before pickup.”
Marcus T. ★★★★★ — Dallas, USA
“Repeat breeder lane Glasgow to Ontario. Crate sizes stay on the file.”
James R. ★★★★★ — Glasgow, UK

Quote

Send the animal, the two cities, and the target window.

A coordinator replies with recommended mode, required options, and a draft tracking number — usually within one business day.